FAQ

Got any questions about Sand Socks? Check the categories below to find the answer.
If you still can't find what you're looking for them contact us directly at customerservice@sandsocks.net. or 512-547-3804.

    • Sizing

    • What size should I get?

      Below are the sizing charts for the US.

      If you think you are in between sizes, we typically recommend that for Sand Socks you choose the smaller size because of the stretchable sole and for Grip Socks you choose the larger size because of the less elastic sole.

      Our sock sizes sizes are based off shoe size charts. For example, if Jane wears a US Women's shoe size 9½, then her Sand Sock or Grip Sock size would be a Medium.


      US Adult Sand Sock and Grip Sock Chart (*based on US Adult Shoe Size):
      XXS: Women 1 - 3,   Men 1 - 2
      XS: Women 3½ - 6,   Men 2½ - 4
      S: Women 6½ - 8½,   Men 4½ - 6½ 
      M: Women 9 - 11½,   Men 7 - 10
      L: Women 12 - 14,   Men 10½ - 12
      XL: Women 14½+,   Men 12½ - 14
      XXL: Men 14½+

      Kid's Sand Sock Size (*based on US Toddler/Children's size, typically ages 1-7 years):
      S: Toddler 2 - 5½ (typically ages 1 -3 yrs)
      M: Toddler 6 - 8½ (typically ages 3 - 4 yrs)
      L: Toddler 9 - 11 (typically ages 4 - 5 yrs)
      XL: Toddler 11½ - 13 (typically ages 5 - 7 yrs)

    • What if I'm in between sizes?

      If you think you are in between sizes, we typically recommend that for our classic High-top Sand Socks you choose the smaller size because of the stretchable sole. Our Sprites Sand Socks, Grip Socks, and Aqua Sprites run a little smaller (and may have a less elastic sole), thus, if you are between sizes, we recommend that you choose the larger size. Size chart can be found on each Product Page. 

    • What about UK and EU size charts?


      UK Adult Sand Sock and Grip Sock Size (*based on UK Adult Shoe Size)
      XXS: Women 1 - 2,   Men 1 - 2
      XS: Women 2½ - 3½,   Men 2½ - 3½ 
      S: Women 4 - 6,   Men 4 - 6
      M: Women 6½ - 9,   Men 6½ -9½ 
      L: Women 9½ - 11½,   Men 10 - 11½ 
      XL: Women 12+,   Men 12 - 13½ 
      XXL: Men 14+

      EU Adult Sand Sock and Grip Sock Size (*based on EU Adult Shoe Size)
      XXS: 32 - 34
      XS: 34½ - 36
      S: 36½ - 39
      M: 39½ - 43½ 
      L: 44 - 46
      XL: 46½ - 48½
      XXL: 49

    • Should I get Kid's or Adult Sand Socks for my child?

      For children 1 - 7 years old, our Kid's Sand Socks usually fit.
      &nbsp&nbsp&nbsp&nbsp&nbsp - The Kid's Sand Sock size XL has a sole length (from heel to toe) of a little under 7 inches.

      For children 7 - 13, they may fit into our Adult Sand Socks in sizes XXS, XS, or S.
      &nbsp&nbsp&nbsp&nbsp&nbsp - The Adult Classic High Top Sand Socks size XXS has a sole length (from heel to toe) of a little under 7.5 inches.
      &nbsp&nbsp&nbsp&nbsp&nbsp - The Adult Sprites Low Top Sand Socks size XXS has a sole length (from heel to toe) of a little under 7 inches.

    • How is a Sand Sock supposed to fit?

      They are form-fitting socks, but with enough room in the toe for you to wiggle your toes generously. The sole of the sock will fit around your foot for full-foot protection. Sand Socks and Grip Socks can be worn with or without shoes, sandals, or full-foot fins.

      • Basics

      • Where can I find Sand Socks near me?

        Sand Socks are available in a variety of stores and facilities across the US including Big 5, Soccer Post, Play it Again Sports, and a wide variety of independent stores. To find out if there is a store or facility near you, please call us at 512-547-3804.

      • What is the difference between Sand Socks and Grip Socks?

        The difference is in the sole! Sand Socks have a padded action flex sole that protects from hot, wet, and cold sand. Grip Socks have a rough traction grip sole to provide better stability on wet surfaces.

      • What are the popular uses for Sand Socks and Grip Socks?

        Sand Socks are used for all sorts of sand sports and sand activities. Popular sports Sand Socks are used for are: Beach Volleyball, Sand Soccer, Beach Lacrosse, Beach Tennis, Sand Ultimate, Sand Football. Popular activities Sand Socks are used for are: Sand Sculpting, Sand Jogging, Beach combing, and Snorkeling.

        Grip Socks are used for all sorts of water sports and other varied activities. Popular water sports Grip Socks are used for are: Kayaking, SUP, Wakeboarding, Surfing, Waterski, Windsurf, Kiteboard, Dive and Snorkeling, and Boating. Other activities Grip Socks are commonly used for are: Camping, Fly Fishing, Yoga, Pilates, and various Mat Sports.

      • What is the weight of Grip Socks or Aqua Grip Socks?

        Grip Socks or Aqua Grip Socks are recommended for ultra-light backpackers. Below is weight chart for adult Grip Socks and Aqua Grip Socks by size. Call if you need weights on kid's sizes.

              Weights For One Pair Of Socks

         

         

        sizes

         

         

        GRIP SOCKS

         

        AQUA SPRITE
        GRIP SOCKS

         

        XXS

         

        2.26 oz

         

        -

         

        XS

         

        2.75 oz.

         

        2.61 oz.

         

         S

         

        2.96 oz.

         

        2.89 oz.

         

         M

         

        3.10 oz.

         

        3.14 oz.

         

         L

         

        3.17 oz.

         

        3.42 oz.

         

        XL

         

        3.42 oz.

         

        3.63 oz.

         

        XXL

         

        4.34 oz.

         

        3.81 oz.

         

      • Should I buy Sand Socks or Grip Socks?

        For all sand sports and activities we recommend our Sand Socks, which we carry in adult and kid's sizes. Sand Socks have a padded action flex sole that protects from hot, wet, and cold sand.

        For all water sports and activities we recommend our Grip Socks, which we carry in adult and kid's sizes. Grip Socks have a rough grip traction sole to provide better stability. The sole also protects from small rocks and sharp objects.

      • How should I wash my Sand Socks?

        Our socks are made of the same neoprene and spandex materials as high performance wet suits and should be cared for in a similar manner through hand-washing and air-drying. However, we discovered our tightly-sewn products are also machine-washable. See instructions for both below.

        To hand wash them, rinse thoroughly in fresh water, inside and out. Be sure to wash after use in the ocean, as prolonged exposure to the minerals of salt water can degrade the neoprene material. Air dry out of direct sunlight. Store in a cool dry place out of direct sunlight.

        To machine wash, use the gentle cycle and use less soap than you normally would to ensure it doesn't degrade the neoprene over time. Then dry tumble them with no heat.

      • Are there any other colors available?

        Other colors such as Patriotic American Flag, Star Spangled, Orange Zebra, Pink Zebra, Green Zebra, and Neon Night are available only for certain venders, for example www.iSnorkel.com.

      • Mobile

      • Can I order something on mobile?

        Yes, you can! Our website is mobile friendly and allows you to do everything you would normally do on a computer on your mobile phone.

      • Account

      • How do I sign up?

        If you don't already have an account with us, look at the upper right hand corner of your browser. There, you should see a symbol of a key next to star. Click on the key. A pop-up window should appear. Click on "Register" and fill out your personal information and login information. Click submit.

      • How do I change my password?

        To change your password, simply log in and go to "Account Dashboard" on the bar to the left. Under "Account Information" under "Contact Information" there will be a small link that says "Change Password" under your name and email. Click the link and follow the instructions.

      • How do I delete my account?

        To delete your account, contact us at customerservice@sandsocks.net. We will take care of it.

      • How do I change my account settings?

        To change your account settings, go under your "Account Dashboard" and there under "Account Information" you should see different boxes such as "Contact Information" and "Address Book". Simply click on the small icon of a pen in the upper right hand corner of each box to edit the contents of the box..

      • I forgot my password. How do I reset it?

        In the upper right hand corner of your browser screen, you should see the symbol of a key next to a star. Click on the symbol of a key - this will take you to a pop-up window to log in. In the upper right hand corner of that window you should see a link that says "Forgot Password?". Click the link and follow the instructions.

      • How do reviews work?

        You have to be logged in to review. Select a product you want to review then scroll down to the review section. Give us however many stars and write a quick note. We review the reviews every week and will notify you if your review gets published.

      • Shipping

      • How much is shipping?

        First Class Mail, which can have a 3 - 8 day ship time, is $3.00 per pair of Sand Socks with a marginal cost for each additional pair added.

        Priority mail, which has a 3 day ship time, is $7.95 per pair of Sand Socks with a marginal cost for each additional pair added.

        Finally, Second Day Air costs $29.00 and Next Day air costs $39.00 respectively with additional costs per pair added.

        For international shipping charges, please look at the next question below.

      • How can I find your international delivery information?

        We only ship international packages via the US Postal Service which typically takes 1 - 3 weeks depending on the speed of the postal service to the destination country. You can estimate the cost of shipping by adding the items you want to your cart and go to your shopping cart page. Enter your location information and shipping estimates should appear. You can also do this through the check-out page, but will have to fill out more information.

      • What should I do if my order hasn't been shipped yet?

        Orders will ship within 4 business days. Most orders ship within 24 hours.

        You can also check your order status Here. If your order has shipped, then click "Track your order" and pop-up screen will appear with your tracking number provided. If you receive the following message "Tracking information is currently not available." simply copy and paste the tracking number into the corresponding carrier's website, such as www.usps.com or www.ups.com.

        If it has been 5 business days and your order still hasn't shipped, feel free to email us at customerservice@sandsocks.net. We will see what the problem is and resolve it. Once your package ships, allow 3 - 8 business days before receiving your package. Most packages will be received in 2 - 5 business days.

      • When will my order ship?

        For First Class Mail, orders will ship within 4 business days. Most orders ship within 48 hours. We will send a Shipment Confirmation email when your order ships.

        Once your package ships, allow 3 - 8 business days before receiving your package. Most orders will be received in 2 - 5 business days.

      • When will my order arrive?

        For First Class Mail, once your package ships, allow 3 - 8 business days before receiving your package. Most orders are received by customers in 2 - 5 business days.

        We will send a Shipment Confirmation email when your order ships. In the Shipment Confirmation email, there will be a tracking code for you to track your package.You need to copy and paste your tracking number into www.usps.com or www.ups.com tracking pages in order to get your tracking info.

      • How will my order ship?

        We ship with USPS (United States Postal Service) and UPS (United Parcel Service).

      • Returns

      • How do returns and refunds work?

        We can issue returns or refunds within 30 days of your purchase.

        Our Return Policy is as follows:

        If the customer ordered the wrong size, our return policy is to send them back to us in new condition.

        Send them back to this address:

        Sand Socks, Inc.
        5381 Industrial Way Dr.
        Buda, TX 78610

        Please include inside the return envelope:
        1.) The original packing slip
        2.) You name, address, and telephone number
        3.) Reason for exchange (i.e. different color/size)
        4.) The Sand Socks in new condition in the original packaging
        5.) A self-addressed return 9" by 12" envelope with $2.68 postage for one pair, $3.40 for 2 pair - note a padded or heavier envelope may require more postage.

        If it is due to a mis-shipment, faulty product or packaging, we can replace them by sending you a replacement with a return envelope.

        Then, please contact us regarding your replacement.

        Our Refund Policy is as follows:

        If you want a refund on your product, please email us at customerservice@sandsocks.net. with your full name and your reason for wanting a refund. If the product was damaged before you got to use it (or a defect covered under warranty) we may ask for a photo to be emailed to us. If the product is still in new condition, but for whatever reason you decided you no longer wanted it, then you can mail us back the unused product in a prepaid envelope with all of your order information from your invoice and we can refund you for your purchase price.

      • What is your warranty information?

        Sand Socks are warranted against defects in materials or workmanship. The product is not warranted against misuse (such as use on hard or rough surfaces) nor against regular wear and tear. For warranty information, contact us at customerservice@sandsocks.net..

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